FAQs

KinectAir is a premier, app-based, private charter service – ideal for individuals or entities seeking private and efficient air travel solutions. (Think Uber or Lyft but for private planes.)


By connecting consumers with our network of trusted, FAA-certified operators, KinectAir offers tailored aircraft solutions. Our hallmark lies in delivering personalized service and flexibility, ensuring a seamless and efficient travel experience.


Unlike commercial airlines, we provide private charter services customized to your unique travel needs. Enjoy the exclusivity of the aircraft and a personalized travel experience designed to fit your preferences.

Booking

What payment methods are accepted for my private flight?

We prioritize a superior private charter experience by offering a range of payment options to accommodate our clients’ needs. Though bank transfer is the preferred method in our industry, we also accept credit card payments from Visa, MasterCard, and American Express. Please note, credit and debit card payments incur a fee of 5.1% + $0.30 per transaction.

Are there additional costs per passenger?

At KinectAir, we don’t charge by the headcount. Our private charter rate is priced per hour, not per guest. While some optional concierge services such as in-flight catering and entertainment, hotel bookings, and ground transportation might have additional costs, we ensure transparency and value in all our offerings. When you book a flight with KinectAir, our aviation advisors are at your service to manage your travel arrangements. Just let us know how we can assist!

How will I receive my trip confirmation?

Upon receipt of payment, a dedicated team member will promptly reach out to confirm all details and provide you with comprehensive trip information.

How quickly can I book a trip?

Should you require a charter flight at short notice, KinectAir is well-equipped to organize a private charter flight on the same day. Contact us directly at (360) 718-8168 for a streamlined booking experience. Our team will gather essential information to provide an accurate quote for your chartered flight.

Can I bring my pets aboard the plane?

Yes, of course you can bring your pets aboard the plane. We are happy to have them and take them along for the journey but they do need to be approved and announced during the booking process. All unannounced pets at the time of departure are subject to operator approval.

Can I make last-minute changes to my itinerary?

Should there be a need for changes, rest assured that we will make every effort to accommodate them. KinectAir’s superior flexibility compared to commercial airlines enables us to offer a broad range of air charter services to meet your evolving needs.

What is your policy on ticket changes, cancellations, and refunds?

KinectAir maintains a comprehensive policy regarding ticket changes, cancellations, and refunds. The specifics of the policy may vary depending on the type of flight. For detailed information, please review our Conditions of Carriage.


Payment

What payment methods are accepted for my private flight?

We prioritize a superior private charter experience by offering a range of payment options to accommodate our clients’ needs. Though bank transfer is the preferred method in our industry, we also accept credit card payments from Visa, MasterCard, and American Express. Please note, credit and debit card payments incur a fee of 5.1% + $0.30 per transaction.

Are there additional costs per passenger?

At KinectAir, we don’t charge by the headcount. Our private charter rate is priced per hour, not per guest. While some optional concierge services such as in-flight catering and entertainment, hotel bookings, and ground transportation might have additional costs, we ensure transparency and value in all our offerings. When you book a flight with KinectAir, our aviation advisors are at your service to manage your travel arrangements. Just let us know how we can assist!

What is your policy on ticket changes, cancellations, and refunds?

KinectAir maintains a comprehensive policy regarding ticket changes, cancellations, and refunds. The specifics of the policy may vary depending on the type of flight. For detailed information, please review our Conditions of Carriage.


Pre-Flight

How do I determine the appropriate aircraft for my trip?

The suitable aircraft for your journey may vary based on factors like passenger count, trip distance, runway lengths, and budget. Our team of aviation experts is available 24/7/365 to assist you in making the right choice.

What should I expect upon arrival at the airport?

Most airports feature Fixed Based Operators (FBOs) where private aircraft passengers check-in for flights. Some airports allow private aviation passengers to be driven directly to their aircraft. Typically, boarding your private aircraft takes less than 5 minutes, but in the unlikely event of a delay or early arrival, FBOs offer private lounges for your comfort.

What is the luggage allowance onboard?

Luggage allowance depends on the aircraft size and passenger count. While small aircraft generally allow one bag per passenger, larger turbo props can accommodate bigger items like golf clubs, bikes, and other gear.

What documentation is required for international private travel?

For international travel, passengers must present valid passports and visas. Ensure your documents are up to date, with at least six months’ validity from the date of departure. It’s also prudent to keep a copy of your passport and leave one with a trusted individual. When traveling on business, check for visa requirements with your employer or the embassy/consulate of the destination country.

How early should I arrive at the airport?

One of the perks of chartering a private flight is skipping the long queues. You only need to arrive around 15 minutes before your flight, allowing for a quick check-in and security check before you step onto your awaiting aircraft. Our crew will welcome you, provide a brief overview of the flight, and ensure you’re comfortable and ready for take-off.

What happens when I get to the airport?

Most airports have Fixed Based Operators (FBOs) where you’ll check in for your flight. Some even allow direct drive-up to the aircraft. Boarding is a breeze, usually completed in less than 5 minutes. However, should you arrive early or encounter a delay, FBOs typically have private lounges for your relaxation.

Travel Details

Do you assist with ground transportation?

Yes, KinectAir collaborates with multiple private and rental car services to cater to your ground transportation needs. Kindly inform our team about your requirements, and we’ll arrange the suitable options for you.

Can I request catering onboard?

Absolutely! While all flights come with complimentary snacks and water, we are more than happy to provide a full catering menu upon request to elevate your in-flight dining experience.

Do I still need to go through customs/immigration for international travel?

Yes, customs and immigration procedures apply to international private charter passengers. The specifics may vary by the arrival country. While security and baggage checks are less stringent compared to commercial flights, the same fundamental processes apply, albeit with shorter wait times.

What documentation is required for international private travel?

For international travel, passengers must present valid passports and visas. Ensure your documents are up to date, with at least six months’ validity from the date of departure. It’s also prudent to keep a copy of your passport and leave one with a trusted individual. When traveling on business, check for visa requirements with your employer or the embassy/consulate of the destination country.

Can I bring my pets aboard the plane?

Yes, of course you can bring your pets aboard the plane. We are happy to have them and take them along for the journey but they do need to be approved and announced during the booking process. All unannounced pets at the time of departure are subject to operator approval.

Can I bring alcohol or cannabis on a private flight?

While cannabis is a no-go due to legal constraints, you are welcome to bring alcohol aboard. However, the serving of alcohol is managed by our trained crew to ensure a safe and enjoyable flight. Our Alcohol Policy is aligned with FAA Part 135 regulations to ensure everyone’s safety and compliance.

Safety

How does weather affect my flight and what is the WX policy?

Weather conditions such as heavy winds, snow, or rain could potentially delay or reroute your flight. Our dedicated team and crew are adept at managing such situations, ensuring your safety while minimizing inconvenience.

I'm pregnant. Is it safe to fly?

It’s advisable to consult with your healthcare provider before booking a private charter. While private charter travel can offer more comfort and convenience during pregnancy, medical opinions on optimal travel times during pregnancy may vary. It’s always best to consult with your doctor prior to making any travel arrangements.

What do I need to know about flying private with kids?

Parents can either hold infants or use an approved baby carrier. For toddlers, booking a seat or having them sit on your lap are options, though children over the age of 2 require their own seat. While charter aircraft are typically smaller than commercial planes, the intimate setting allows families to sit together. It’s advisable for parents to bring along activities to keep the little ones engaged during the flight.