FAQ

Payment

What is your policy on ticket changes, cancellations, and refunds?

KinectAir maintains a comprehensive policy regarding ticket changes, cancellations, and refunds. The specifics of the policy may vary depending on the type of flight. For detailed information, please review our Conditions of Carriage.

What payment methods are accepted for my private flight?

We prioritize a superior private charter experience by offering a range of payment options to accommodate our clients’ needs. Though bank transfer is the preferred method in our industry, we also accept credit card payments from Visa, MasterCard, and American Express. Please note, credit and debit card payments incur a fee of 5.1% + $0.30 per transaction.

Are there additional costs per passenger?

At KinectAir, we don’t charge by the headcount. Our private charter rate is priced per hour, not per guest. While some optional concierge services such as in-flight catering and entertainment, hotel bookings, and ground transportation might have additional costs, we ensure transparency and value in all our offerings. When you book a flight with KinectAir, our aviation advisors are at your service to manage your travel arrangements. Just let us know how we can assist!

Still have questions?

Contact us for more information or assistance.

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