FAQ

Booking

Can I bring my pets aboard the private jets?

Yes, of course you can bring your pets aboard the plane. We are happy to have them and take them along for the journey but they do need to be approved and announced during the booking process. All unannounced pets at the time of departure are subject to operator approval.

What is your policy on ticket changes, cancellations, and refunds?

KinectAir maintains a comprehensive policy regarding ticket changes, cancellations, and refunds. The specifics of the policy may vary depending on the type of flight. For detailed information, please review our Conditions of Carriage.

Can I make last-minute changes to my itinerary?

Should there be a need for changes, rest assured that we will make every effort to accommodate them. KinectAir’s superior flexibility compared to commercial airlines enables us to offer a broad range of air charter services to meet your evolving needs.

How quickly can I book a trip?

Should you require private flights at short notice, KinectAir is well-equipped to organize a private charter flights on the same day. Contact us directly at (360) 718-8168 for a streamlined booking experience. Our team will gather essential information to select the right aircraft and provide an accurate quote with your chartered flight details.

What payment methods are accepted for my private flight?

We prioritize a superior private charter experience by offering a range of payment options to accommodate our clients’ needs. Though bank transfer is the preferred method in our industry, we also accept credit card payments from Visa, MasterCard, and American Express. Please note, credit and debit card payments incur a fee of 5.1% + $0.30 per transaction.

How will I receive my trip confirmation?

Upon receipt of payment, a dedicated team member will promptly reach out to confirm all details and provide you with comprehensive trip information.

Are there additional costs per passenger?

At KinectAir, we don’t charge by the headcount. Our private charter rate is priced per hour, not per guest. While some optional concierge services such as in-flight catering and entertainment, hotel bookings, and ground transportation might have additional costs, we ensure transparency and value in all our offerings. When you book a flight with KinectAir, our aviation advisors are at your service to manage your travel arrangements. Just let us know how we can assist!

Still have questions?

Contact us for more information or assistance.

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