Yes, you are allowed to bring pets with proper notification.
Children under the age of two (2) may also be carried on an adult’s lap. The child must stay in your lap throughout the duration of the flight. If your child is older than two, they will require their own seat.
All children 5-15 traveling alone are unaccompanied minors. KinectAir does not provide Unaccompanied Minor (UM) service to and from international destinations.
KinectAir reserves the right to not transport Unaccompanied Minors on flights that may be diverted or cancelled due to inclement weather or other operational abnormalities.
The purchaser of the must represent that he or she is either the parent or guardian of the Unaccompanied Minor or has authority to act on behalf of the parent or guardian regarding travel for the Unaccompanied Minor.
Pets are not permitted to travel with Unaccompanied Minors.
You will need the following information when making your UM reservation:
The child’s full name
Your relationship to the child
The child’s address
Telephone number(s), including area code
The child’s date of birth
Information about both the parent/guardian dropping off and the one picking him/her up
Contact information for an alternate designee at the child’s destination
Please contact firstname.lastname@example.org for additional information. Children 16-17 may be booked as adults and travel unaccompanied with a note from their parent or guardian.
There is NOT a bathroom in the Diamond DA62. There IS a full service lavatory onboard the Pilatus PC-12.
To ensure the best possible experience, it is still advised to use the restroom at the FBO / airport before you board, regardless of aircraft.
Yes. You may bring your own food and beverages.
Your standard allocation is as follows.
One (1) piece of checked luggage, weighing up to 50lb / 23kg
One small personal item that must fit under the seat in front of you, weigh no more than 20lb / 9kg, and measure no more than13x13x10in (33x33x25cm).
Need to bring more? We will do our best to accommodate you at no extra cost, just ask us about it when you book or contact our guest experience team, email@example.com
Our pilots will help load you and your luggage onto the plane.
For large, bulky gear for outdoor activities, etc. we recommend the Pilatus PC-12 – which is capable of carrying all of the gear described above, even mountain bikes.
The Diamond DA62 is smaller and has limited cargo and stowage capacity.
We always want to try to accommodate you as best we can. If you have any questions, please reach out and we’ll do our best to help make it happen.
Please note that weight and balance are critically important factors in safely flying small aircraft.
And regardless, sometimes you can get cell service at altitude – depending on the altitude.
For domestic flights, all guests must arrive for check-in at least 20 minutes prior to departure so we have enough time to safely get all guests and baggage aboard the aircraft. Should you require additional assistance or would like extra time boarding the aircraft you are invited to arrive earlier to ensure a smooth experience. For international flights, we require guests to arrive 60 minutes prior to departure.
There is often free parking at local airfields. How long your vehicle can be left there depends on local policies. Consult with our team if you have questions, or would prefer to use a car service for ground transportation.
This isn’t like flying commercial. We will often depart from a smaller, private terminal at your airport called an FBO (fixed-base operator) and you may walk straight from your car to the plane.
If there is no FBO, we’ll most likely be prominently placed near a fueling station with a KA logo or flag to help you find us.
You’ll also receive the phone number of your KinectAir Captain who can guide you or your ground transportation to the proper entrance.
There is no TSA screening at smaller, private terminals or FBOs. However, you will need to declare any items for customs/passport control should you cross an international border.
Please contact our guest experience team if you know you will not arrive on time. Our guest experience team will communicate your ETA to our crews.
There is no penalty for cancelling your flight 14 days before your flight.
Due to our limited fleet, there are no refunds for cancelling your flight within 96 hours of departure.
Cancelling anytime between 14 days and 96 hours of departure results in a prorated refund (-10% per day).
In the event of a weather delay, you can opt to fly the during the next available window that permits safe travel, or reschedule and keep the value of the trip as account credit for future use.
Guests may not travel with any items that might endanger the aircraft, people or property on board. Find additional information about what can and cannot bring with you here: https://www.tsa.gov/travel/security-screening/whatcanibring/all
If you have any questions, please reach out at firstname.lastname@example.org.